Shipping Info

We at Crystal Heaven understand that you would like to receive your products in a timely fashion and in top condition. So, we use our large network of couriers to bring you the best as soon as possible.

• All orders are processed within 6 hours of the payment being received.
• We will ship out your order within 48 hours of processing.
• Our courier partners will deliver your products within 2-4 working days.

Note: Our courier partners try to deliver before the estimated delivery date but sometimes they might be delayed due to unforeseen circumstances.

Return Info

We at Crystal Heaven understand the importance of your order and what is meant to you. If you have received a wrong/damaged product, we can replace this with the exact same item.

• Goods can only be exchanged if it is returned unused and intact, or by providing proof of damage/defect.
• Please email us or whatsapp within 24 hours of delivery if you want to apply for an exchange, with relevant proof (photo or documentation) as seen necessary. We will have our customer care contact you as soon as possible.
• We will email you a prepaid return label once you receive our exchange confirmation.
• Gift items / Clearance Sale items are not eligible for return or exchange.

Crystal Heaven reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The firm will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.